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Help & FAQ’s
If you can’t solve your query just by reading this section, symply ask us.
1. ¿How do I place an order?
1.1 Your shopping cart. How to put items in it
1.2 Confirming your order
1.3 What advantages does our Curiosite ordering system has to offer?
2. Shipping costs. Our postage rates and estimated delivery times
2.1 Visit our help page about shipping costs and delivery times.
3. How to pay at our site?
3.1 Credit Card
3.2 Bank Transfer
3.3 Is it safe entering online my credit card details?
3.4 Payment Methods that we do NOT accept
4. What currencies are prices at curiosite displayed in?
4.1 Euros (EUR), Pounds Sterling (GBP) and US Dollar (USD)
5. Return Policy, Terms & Conditions
5.1 Product Return. 15 days return guarantee
5.2 How can I send item(s) back?
5.3 Faulty, damaged or incorrect item(s)
5.4 Refund Policy
6.Taxes and customs duties
6.1 Information on taxes and customs duties
Contacting Curiosite
Complaint forms are available at our head office (C/ Corredera Alta de San Pablo 28, Madrid, 28004, Spain)
Contact us.
1. ¿How do I place an order?
1.1 Your shopping cart. How to put items in it

You can purchase items and freely browse Curiosite with no previous registration required. When surfing our site, you can easily add items to your shopping cart. All you need to do is click on the “Add to shopping cart” button that you will find below each product.

Each time you add an item you will then be taken to your shopping cart which will show all the items that you have been choosing and wish to purchase. You can easily change quantities you wish to purchase. It is important that you update the information whenever you make any changes, by clicking on “Update”, this way you will never lose track of the total cost of your order.

Taking items out of your shopping cart is equally easy: you only need to click on the “Remove” button that you can find below the number of units chosen for each item.

While browsing and surfing through Curiosite, you can check the contents of your cart at any time by clicking on the “Shopping Cart” icon that you will find at the top right of every page. You can go back to the catalogue by clicking on “Continue shopping”. When you’ve made all the choices and you are ready to submit your order, click on “Proceed to checkout”.

1.2 Confirming your order

To be able to proceed with your order, we need some details from you. Once you have clicked on “Proceed to Checkout”, you will then have to enter your email address and specify whether this is your first purchase or you are already a customer at Curiosite. Then, if you wish to proceed, click “Continue” and fill in the form that is displayed.
This is where we will ask you all the necessary details to deliver your order. You can also specify if your order is a gift. Please tick the “I want this order to be a gift” box and write down the text that you want to be sent out with your order. Please make sure to accurately enter all the recipient’s details, not yours (as these will be the address for delivery purposes).

At this stage we will ask you to enter all the necessary details to for payment purposes. Please check all your order details carefully and make sure that all items and quantities are the correct and chosen ones.

Select shipping option (standard or fast), payment method (credit card or bank transfer) and enter billing details. Please note that if you tick the gift box, billing details will be different to the delivery details that you had previously entered. Click “Continue” to submit your order.

If everything is correct, a summary of order will be displayed including all the data that you had previously introduced. When the system detects some error or incorrect detail, you will get a warning message (telling what the problem is). When you check that all details are correct and you do not want to change anything, please click “Continue” to confirm and submit your order. Only at this stage can we say that your order has been completed. You will then receive a confirmation of order message.

1.3 What advantages does our Curiosite ordering system has to offer?

Most importantly, we have designed for our customers convenience and usability.

You can check it yourself when you place your first order at Curiosite; and even more so (easier and quicker) on your next purchases, as the system will remember your details, so that you don’t need to type them in again each time you wish to place an order. Also, you can easily update details if you change your address or credit card.

 
2. Shipping costs. Our postage rates and estimated delivery times
2.1 Visit our help page about shipping costs and delivery times.
 
3. How to pay at our site?
3.1 Credit Card

Curiosite accepts the following credit cards:
·  VISA
·  Mastercard
·  American Express

The easiest and most convenient payment option is by credit card. Our shopping process is a completely secure transaction, as all the information provided by our users travels encrypted on the Internet and, once we receive it, your details, credit card details will only  be stored in computers with no Internet connexion.

Credit card charges will always be in Euros. If you place your order in GB Pounds or US Dollars, we need to convert the amount to Euros. The currency conversion rate used will be that effective at the date of the transaction to ensure that the final charge which is paid in Euros accurately reflects the total costs of your order in GBP or USD. However, very small deviations occur.

Finally, please note that payment is only deducted from your card when your order is dispatched to you from our warehouse.

3.2 Bank Transfer

Bank transfer is the second payment option that we do accept. If you want to arrange for bank transfer payment, please place your order first. Once you have submitted your order, you will get your order number (by email) which you need to use as a reference so that we can track your bank transfer.
As soon as we receive payment, we will continue processing your order.
Your order will be valid for 15 days. After that time, if you have not fulfilled payment, the order will be automatically cancelled.

PLEASE NOTE:
All bank transfer transactions involve some commission charges, these costs depend on the bank and country where you are arranging the transfer from. PAYMENT OF THESE COMMISSION CHARGES IS ALWAYS CUSTOMERS’ RESPONSIBILITY.

Details that you need to know to process your bank transfer payment:

Account holder:
Curiosite. Milimetrado S.L.

Account number:
       0128 0073 68 0500001337
       IBAN: ES51 0128 0073 6805 0000 1337

Address of our bank:
       Bankinter.
       C/ Alberto Aguilera, 28
       28015 Madrid
       Spain

Please don’t forget that the amount you need to wire/transfer is the TOTAL that appears in your order summary. If you make your purchase in US Dollars or GB Pounds, please transfer the exact amount displayed as your order total, we will automatically be getting it in Euros.

3.3 Is it safe entering online my credit card details?

Absolutely, 100% secure transaction. All the information provided by our users travels on the Internet using secure servers that encrypt the data using an SSL protocol. The credit card details will never be stored in computers that could be accessed from Internet.

3.4 Payment Methods that we do NOT accept

Curiosite does not accept the following payment options:
- cash on delivery
- check

Generally, the only payment methods that we DO accept are credit card and bank transfer.

 
4. What currencies are prices at Curiosite displayed in?
4.1 Euros (EUR), Pounds Sterling (GBP) and US Dollar (USD)

At the top of each Curiosite page, you can select the currency you want the prices to be shown in. The currencies you can choose from are Euros, US Dollars, and GB Pounds. Select the one that best suits you. Prices are always equivalent in the three currencies.

Please be informed that charges on your credit card will always be in Euros. If you place your order in GB Pounds or US Dollars, we need to convert to Euros. Currency conversion is always made using the exchange rate in effect at the date of the transaction and we try to charge the exact equivalent amount in Euros so that the final charge you receive on your credit card is exactly the same total amount as per your order in GBP or USD. However, some slight differences may exist.


5. Return Policy, Terms & Conditions
5.1 Product Return. 15 days return guarantee.

You have fifteen days to return items purchased at Curiosite, from receipt date. Returned merchandise should be in perfect, re-saleable condition, including original packaging and seals. Once we receive the return item(s) we will make all necessary arrangements to refund you. Please read carefully our Refund Policy.

Please note: We can only accept return of products who have been unsealed when the items are faulty, damaged or defective, provided that those damages were caused by faulty manufacturing or damage during transport and delivery.

Once we receive the item(s) which have been returned to us in the agreed timeframe and that we have thoroughly checked that there was no error from our side, we will be happy to refund you with the cost of the products excluding shipping or delivery costs. Please read carefully How do I return and item?

When the returned is caused to damage or error from our side, you will be refunded full costs of the products including shipping and delivery expenses.

5.2 How can I send item(s) back?

Regardless the reason for the return, please contact our Customer Service Department before sending back any item(s). We can not accept returns without previous authorization from that department.

Please remember that the item(s) should be returned in perfect, re-saleable condition, including original packaging and seals. Once you receive instructions from our Customer Service department, you can send back the item(s) taking special care on the packaging to prevent any damage during transport. You need to be aware that in case the item(s) suffer any damage caused for inappropriate packaging, we will not be able to accept the return.
Upon reception of the returned item(s) and once they have been thoroughly by Curiosite, we will go ahead with corresponding refund as per our Refund Policy.

Please note: If you’re sending merchandise from outside the European Union (EU), please always declare a 5 Euros value for the merchandise, do not declare a higher value and never indicate a value of 0 Euros. Please include the following phrase (sic, in Spanish): "MERCANCIA SIN CARGO. VALOR A EFECTOS ADUANA: 5 Euros". Thus, we are trying to prevent any customs duties upon arrival in Spain. However, should any customs duties arise, they will be charged to the customer (you).


5.3 Faulty, damaged or incorrect item(s).

You have 15 days from the receipt of the item(s) to return merchandise to us. It is important that you contact our Customer Service department to agree on return procedure.

If the product you receive is incorrect, not the one you ordered.
Please contact our Customer Service department to initiate the return procedure.

5.4 Refund Policy.

Once we can check that item is faulty, damaged or incorrect, Curiosite will be happy to refund your money in returning it to us, and you will be informed by email. The refund will be made using the same method of payment that was used to purchase the item(s): bank transfer or credit card.

Refunds and replacements will be arranged within 2 weeks of the date we receive the returned goods.

6. Taxes and customs duties
6.1 Information on taxes and customs duties

Shipping within the European Union (EU)
Prices displayed on this site are inclusive of VAT. Within the EC/EU there is free movement of goods and services, meaning that the customer receiving the merchandise should never have to pay any taxes on imports, or customs duties.

Shipping outside the European Union (EU)
Prices displayed on the order and shipping costs are exclusive of imports taxes (customs duties) which should be paid upon delivery by the customer receiving the merchandise.
These charges will be different for each country and there may be countries where they do not exist or apply. For further information please contact your local customs office.

 
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Entidad adherida a Confianza Online Entidad adherida a Confianza Online ©2010 Curiosite. Regalos originales y gadgets. Curiosite es una producción de Milimetrado diseño y producción multimedia S.L. Inscrita en el Registro Mercantil de Madrid el 07 de Septiembre del 2006. Tomo:23.137. Libro:0. Folio:10. Seccion:8. Hoja:M-414659 CIF:B84800341 C/ Corredera Alta de San Pablo 28 Madrid, Spain